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Case Study: Kaiser Permanente

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Case Study: Kaiser Permanente
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Case Study: Kaiser Permanente


Kaiser Permanente - the largest non profit health plan serving over 8.6 million members with 2008 revenue of $40.8B - was looking to improve their medical office building standard, in particular for exam rooms.

In addition, they wanted to comply with HIPAA (Health Insurance Portability and Accountability Act) to address the protection of personal health information. Finally, they wanted to find a way to reduce construction costs while maintaining a consistent privacy standard.


Lencore had worked with Kaiser Permanente’s Manager of Standards in over 40 facilities. For this Kaiser Project, Lencore leveraged a simple approach by asking, “What do you want to achieve?” Lencore listened to the challenges and the specific requirements of Kaiser and custom designed the system around those needs.

The result: A specific acoustical solution by room type – verified by an independent acoustical consultant - that surpassed the acoustical requirement. According to Kaiser’s acoustical consultant, they exceeded the standard with the Lencore solution. Furthermore, by looking at alternative construction, significant cost savings were realized.


Kaiser describes the successful outcome as providing significant cost savings through alternative construction while maintaining their privacy requirements for HIPAA. They anticipate hundreds of thousands of dollars in savings.